Refund Policy

30-day money-back guarantee on one-time purchases

We offer a 30-day money-back guarantee on one-time purchases from Connected Parent LLC, including toolkits, bundles, guides, and other digital downloads. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Email us at hello@connectedparent.org with your order details (the email address you used at checkout is enough) and we will process your refund through our payment processor, Stripe.

You do not need to explain yourself, though we always welcome feedback about what didn't work — it helps us make better resources.

Premium membership subscriptions

Premium renews automatically each month or year, depending on the plan you choose, until you cancel.

You can cancel at any time from your account: open the Membership page while signed in and choose "Manage billing or cancel." Cancelling stops all future charges. Your access continues through the end of the billing period you have already paid for.

Founding Member pricing stays the same for as long as your subscription stays active. If you cancel and rejoin later, the price shown at that time applies.

If you're not satisfied, email us within 14 days of your first Premium payment for a full refund. Renewal payments are non-refundable.

Processing times

Once approved, refunds are returned to the original payment method through Stripe. This typically takes a few business days, and your bank or card issuer may take additional time to show the credit.

More information

See our Terms & Conditions for the full agreement.